Product and service information 

Given the nature of its activities, Fiat Group is subject to numerous national and international laws and regulations related to product information.

With regard to fuel economy and CO₂ emissions, in Europe the Group provides consumers specific information through various channels: posters in sales outlets, advertisements, internet sites, etc., in accordance with the provisions of Directive 1999/94/EC of the European Parliament and Council of 13 December 1999 relating to the availability of consumer information on fuel economy and CO₂ emissions with respect to the marketing of new passenger cars. In the US, the Environmental Protection Agency (EPA) is responsible for ensuring compliance with fuel economy labelling requirements on new vehicles. In May 2011, the EPA, together with the US National Highway Traffic Safety Administration (NHTSA), announced a significant label re-design which will take effect for 2013 model year vehicles. In addition to information about the vehicles’ fuel economy, the new labels will provide consumers with details about energy use, fuel costs and environmental impacts, including smog and greenhouse gas ratings. The Group is ready to comply with the requirements accordingly.

Other information, including cautionary and warning messaging whether required by regulation or provided voluntarily, is communicated by the Group with maximum transparency through manuals (e.g., user and maintenance handbooks), labels, advertising, the dealer and service network, Customer Contact Centers and so on. Users are informed on topics such as the proper use of active/passive safety features (e.g., seat belts, airbags, child seats), the vehicle’s environmental impact, correct driving behaviours that can affect fuel economy and emissions and responsible disposal of maintenance materials (e.g., fluids, filters).
Also, through driving courses, awareness campaigns and computer-based tools (e.g., eco:Drive), the Group promotes the use of low environmental impact technology and encourages customers to drive more safely and in an environmentally friendly manner.